Deed: Integrating Slack into a Social Impact Platform

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Client
Deed
Time
2021
Services
Integration, Back-End development
Technologies
React, Slack, AWS Lambda
Deed app screenshot and copy: "Deed. Use Slack, give back"

Client

Deed is a social company that specializes in fostering employee engagement and promoting DEIB (Diversity, Equity, Inclusion, and Belonging) through a social impact platform. This platform is used for managing corporate giving programs and engaging employees in their communities to foster social impact.

As a headlining brand in the thriving CSR (Corporate Social Responsibility) industry, Deed found itself faced with a unique challenge – developing a Slack integration for their platform to enhance communication and engagement among its users.

The Challenge

As an early-stage startup, the client lacked the internal resources to prioritize the development of a Slack integration feature. The challenge was to find a partner with the relevant expertise and experience to deliver a high-quality solution without requiring extensive internal knowledge.

Deed app screenshot
Deed app screenshot

Scope of work

Discovery and Planning:

  • Conducted a thorough discovery process.
  • Provided project management services.
  • Helped define product requirements.
  • Built a product specification outlining the product’s appearance, functionality, and integration mechanism.

Development:

  • Developed the Slack integration feature for the platform.
  • Created diagrams to illustrate how the integration would work.
  • Conducted multiple review sessions before final development.

Execution

Iterators assembled a dedicated team of 3-4 engineers to work closely with Deed. The iterative development process involved weekly sync-up meetings, daily communications over Slack, and a Jira board shared between the teams for management and tracking of tasks. With Iterators’ well-coordinated workflow, Deed was able to navigate unforeseen challenges, including the expansion of the scope of work.

Results: The final Slack integration feature received positive preliminary feedback from customers, who were excited about its potential impact. Although conclusive user engagement metrics had not yet been rolled out, the anticipation among clients suggested a successful outcome.

Conclusion

Iterators displayed a commendable level of service, ensuring that tasks were completed promptly and accurately. Their proactive approach and consistent communication fostered an effective and pleasant working relationship.

Iterators had an excellent level of service — they were on top of everything and pushed us to get tasks done. They were responsive, and their timeliness made for a pleasant work environment and a good working relationship.
Deed logo
Stav
Head of Product, Deed

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